Shopping Faq

Where is your business located?
We are located in USA New York.
Where do you ship from?
Our warehouses are located across the United States and Hong Kong. Depending on the destination and availability of your item we will ship from different locations.
What companies do you use for shipping?
We use DHL Express, Australia Post, Royal Post.
How long is your processing time?
Please allow 24-72 hours Mon-Fri for us to pack and inspect your shoes
Where do you ship and how long is delivery time?

COUNTRYDELIVERY TIME
United States4-7 days
Canada4-7 days
Australia4-7 days
France4-7 days
Germany4-7 days
Netherlands4-7 days
Sweden4-7 days
Denmark4-7 days
Spain4-7 days
Russia4-7 days
Italy4-7 days
Singapore4-7 days
Finland4-7 days
Ireland4-7 days
New Zealand4-7 days
Italy4-7 days
Norway4-7 days
Switzerland4-7 days
Belgium4-7 days
United Kingdom7-15 days
Israel7-15 days
Brazil7-15 days
Mexico7-15 days
South Africa7-15 days
Puerto Rico7-15 days
Colombia7-15 days
Chile7-15 days
Costa Rica7-15 days
Guatemala7-15 days
Peru7-15 days
Greece7-15 days
Iceland7-15 days
India7-15 days
Malaysia7-15 days
Nigeria7-15 days
Pakistan7-15 days
Philippines7-15 days
Poland7-15 days
Saudi Arabia7-15 days
South Korea7-15 days
Turkey7-15 days
Vietnam7-15 days
Thailand7-15 days
Important Note: Some customers may have to pay a customs fee on their products upon arrival of their country. This isn’t exclusively a Bright LED Shoes issue but an international shipping one. We are not responsible for any fee you my incur.

A tracking number will be emailed to you once your order has been shipped. You can always check where your item is by visiting our track my order page to get the latest status on your delivery.


What is your returns policy?
We offer hassle free and easy returns. If you would like to exchange your shoes for another size we will be happy to help you and If you find a fault with your led shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.
How do I request an exchange?
Please use our exchange form to submit your request.
What is your 365 day warranty?
Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 365 day warranty. Warranty is effective on the date of purchase and covers our led shoes. If you are having issues you may submit a request using our form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
What payment methods do you accept?
We accept all credit cards and paypal.
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.

Did this answer all of your questions? If not, then please feel free to contact us and we will be glad to help you.