Where are you located?
We are located in USA New York.
Where do you ship from?
Our warehouses are located across the United States and Hong Kong. Depending on the destination and availability of your item we will ship from different locations.
What companies do you use for shipping?
We use DHL Express, Australia Post, Royal Post.
How long is your processing time?
Please allow 24-72 hours Mon-Fri for us to pack and inspect your shoes.
What is your shipping time?
USA shipping is 2-5 days and International shipping is 7-15 days
What is your returns policy?
If you would like to exchange your shoes for another size we will be happy to help you. Please note all sale and clearance items are non-refundable.
If you find a fault with the shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.
How do I request an exchange?
Please use our exchange form to submit your request.
Is your website secure?
Your payment is protected by Paypal and SSL encryption.
What payment methods do you accept?
We accept all credit cards and paypal.
What is your 365 day warranty?
Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 365 day warranty. Warranty is effective on the date of purchase and covers our led shoes. If you are having issues you may submit a request using our exchange form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.
Did this answer all of your questions? If not, the please feel free to contact us and we will be glad to help.