Where are you located?
We are located in USA New York.
Where do you ship from?
Our warehouses are located in the USA, Australia, and Hong Kong. Depending on the destination and availability of your item we ship from different places.
What companies do you use for shipping?
We use DHL, USPS, Fedex, Australia Post, Royal Post, and Canada Post.
How long is your processing time?
Please allow 2-5 days for us to pack and inspect your order.
What is your shipping time?
USA shipping is 2-5 days and International shipping is 7-15 days
What is your returns policy?
If you would like to exchange your shoes for another size we will be happy to help you. The customer is responsible for the shipping fee. All sale and clearance items are non-refundable.
If you find a fault with the shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.
How do I exchange an item?
Please use our exchange form to submit your request.
Is your website secure?
Your payment is protected by Paypal and SSL encryption.
What payment methods do you accept?
We accept all credit cards and paypal.
Did this answer all of your questions? If not, the please feel free to contact us and we will be glad to help.
What is your 30 day warranty?
Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 30 day warranty. Warranty is effective on the date of purchase and covers our led shoes. If you are having issues you may submit a request using our exchange form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.