Where is your business located?
We are located in USA New York.
Where do you ship from?
Our warehouses are located across the United States and Hong Kong. Depending on the destination and availability of your item we will ship from different locations.
What companies do you use for shipping?
We use DHL Express, Australia Post, Royal Post.
How long is your processing time?
Please allow 24-72 hours Mon-Fri for us to pack and inspect your shoes
Where do you ship and how long is delivery time?
|United States||4-7 days|
|New Zealand||4-7 days|
|United Kingdom||7-15 days|
|South Africa||7-15 days|
|Puerto Rico||7-15 days|
|Costa Rica||7-15 days|
|Saudi Arabia||7-15 days|
|South Korea||7-15 days|
A tracking number will be emailed to you once your order has been shipped. You can always check where your item is by visiting our track my order page to get the latest status on your delivery.
We offer hassle free and easy returns. If you would like to exchange your shoes for another size we will be happy to help you and If you find a fault with your led shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.
What is your returns policy?
How do I request an exchange?
Please use our exchange form to submit your request.
What is your 365 day warranty?
Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 365 day warranty. Warranty is effective on the date of purchase and covers our led shoes. If you are having issues you may submit a request using our form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
What payment methods do you accept?
We accept all credit cards and paypal.
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.
Did this answer all of your questions? If not, then please feel free to contact us and we will be glad to help you.