Our warehouses are located across the United States and Hong Kong. Depending on the destination and availability of your item we will ship from different locations.
What companies do you use for shipping?
We use DHL Express, Australia Post, Royal Post.
How long is your processing time?
Please allow 24-72 hours Mon-Fri for us to pack and inspect your shoes
My package was marked delivered but I didn’t receive it. Can I get a replacement?
If a package has been marked delivered but was not received at the address you have entered at checkout, please file a missing package claim through the shipping provider and submit a request through our contact form in order to receive a resolution.
My international tracking has not updated in days. What is going on?
If an international order’s tracking has stopped updating, your package is likely being processed through customs. This can take 1-4 weeks and may require you to handle import fees. Please contact your country’s customs facility or local carrier to inquire about the status of your order.
Where’s my order and how can I track it?
You can use our tracking page to follow the shipment of your order and get any additional shipping details on your order.
What companies do you use for shipping?
We use USPS, DHL Express, Australia Post, Royal Post.
Where do you ship and how long is delivery time?
COUNTRY
DELIVERY TIME
United States
4-7 days
Canada
4-7 days
Australia
4-7 days
France
4-7 days
Germany
4-7 days
Netherlands
4-7 days
Sweden
4-7 days
Denmark
4-7 days
Spain
4-7 days
Russia
4-7 days
Italy
4-7 days
Singapore
4-7 days
Finland
4-7 days
Ireland
4-7 days
New Zealand
4-7 days
Italy
4-7 days
Norway
4-7 days
Switzerland
4-7 days
Belgium
4-7 days
United Kingdom
7-15 days
Israel
7-15 days
Brazil
7-15 days
Mexico
7-15 days
South Africa
7-15 days
Puerto Rico
7-15 days
Colombia
7-15 days
Chile
7-15 days
Costa Rica
7-15 days
Guatemala
7-15 days
Peru
7-15 days
Greece
7-15 days
Iceland
7-15 days
India
7-15 days
Malaysia
7-15 days
Nigeria
7-15 days
Pakistan
7-15 days
Philippines
7-15 days
Poland
7-15 days
Saudi Arabia
7-15 days
South Korea
7-15 days
Turkey
7-15 days
Vietnam
7-15 days
Thailand
7-15 days
Important Note: Some customers may have to pay a customs fee on their products upon arrival of their country. This isn’t exclusively a Bright LED Shoes issue but an international shipping one. We are not responsible for any fee you my incur.
A tracking number will be emailed to you once your order has been shipped. You can always check where your item is by visiting our track my order page to get the latest status on your delivery.
REFUND AND RETURNS INFORMATION
What is your returns policy?
We offer hassle free and easy returns. If you would like to exchange your shoes for another size we will be happy to help you and If you find a fault with your led shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.There is an $8.00 return fee to cover shipping cost.
How do I request an exchange?
Please use our exchange form to submit your request.
What is your warranty?
Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 90 day warranty. Warranty is effective on the date of purchase and covers our led shoes. If you are having issues you may submit a request using our form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
I want to exchange a product, will you honor the same deal from my original order?
We are always happy to help you get the best possible price, however, we are unable to honor sales that are no longer live on our website if there is a difference in price between the exchanging products. The total credit returned will equal the actual USD spent at checkout, for the item(s) being returned.
PAYMENT INFORMATION
What payment methods do you accept?
We accept all credit cards and paypal.
Is my payment information safe?
YEs all payments on our website are safe and secured backed by SSL certification.
GENERAL FAQ
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.
How do I know what size I am?
Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes.
I just made a purchase and entered the wrong shipping information. What should I do?
Please reach out to our customer support team through our contact page and we will be glad to help.
Can I cancel an order?
If you would like to cancel your order Please reach out to our customer support team through our contact page asap so we may cancel the order before it ships.
Can I use a coupon code after placing an order?
Coupons only apply from your initial purchase
Is there a discount if I buy in bulk or get multiple items?
If you are interested in buying wholesale quantities, we offer some discounts for orders that fall under wholesale minimums. Reach out to customer support using the wholesale request form
My product is damaged, can I get a replacement?
Please reach out immediately after receiving your damaged package and we will address your concerns
Did this answer all of your questions? If not, then please feel free to contact us and we will be glad to help you.
