Shopping Faq

We are located in New York.

Our warehouses are located across the United States and Hong Kong. Depending on the destination and availability of your item we will ship from different locations.

Please allow 24-72 hours Mon-Fri for us to pack and inspect your shoes.

We currently do not offer expedited shipping. Please refer to our delivery time table below to plan accordingly.

Yes, you can request a shipping address change within 2 hours of placing your order. Please contact us immediately through our contact form with your order number and updated address.

If a package has been marked delivered but was not received at the address you entered at checkout, please file a missing package claim through the shipping provider and submit a request through our contact form for a resolution.

If an international order’s tracking has stopped updating, your package is likely being processed through customs. This can take 1-4 weeks and may require you to handle import fees. Please contact your country’s customs facility or local carrier to inquire about the status of your shipment.

You can use our tracking page to follow the shipment of your order and get any additional shipping details.

Important Note: Some customers may have to pay a customs fee on their products upon arrival in their country. This isn’t exclusive to Bright LED Shoes but standard for international shipping. We are not responsible for any customs fees you may incur. A tracking number will be emailed to you once your order has shipped. You can always check your order status by visiting our track my order page.

You have 30 days from your date of delivery to request a free return or exchange. Items must be unworn, unwashed, unaltered, and include original tags and accessories. We provide a free prepaid shipping label, and refunds are never deducted for shipping costs. Visit our Returns and Exchanges page for full details.

Submit your request using the form on our Returns and Exchanges page. We’ll email you a free prepaid shipping label.

All Bright LED Shoes are backed by a one year warranty from your date of delivery, covering battery defects. If you’re having issues, submit a request using our warranty request form. We’ll send instructions to confirm the battery is the cause, and if so, ship you a free replacement battery. Full details are available on our warranty page.

We’re always happy to help you get the best possible price; however, we’re unable to honor sales that are no longer live on our website if there’s a price difference between the exchanged products. The total credit returned will equal the actual amount spent at checkout for the item(s) being returned.

Yes, gifts can be returned for an exchange only. Please submit your request through our Returns and Exchanges page.

Manufacturing defects are covered under our warranty. Please visit our warranty page to submit a request.

We accept all major credit cards and PayPal.

Yes, all payments on our website are safe and secured, backed by SSL certification.

No, we do not charge sales tax.

We currently do not offer Klarna, Afterpay, or other payment plan options.

Please refer to our size chart according to your foot length. It’s recommended to order the next size up if you’re in between sizes.

Yes, our shoes are true to size. We offer whole sizes only, ranging from 9-12 (Little Kids/Toddlers), 3-7 (Kids), 7-11 (Women), to 8-13 (Men). If you wear a half size, choose the next size up—use our size chart guide (includes EU conversions) to find your best fit.

Please reach out to our customer support team through our contact page and we’ll be glad to help.

If you’d like to cancel your order, please reach out to our customer support team through our contact page as soon as possible so we can cancel it before it ships.

Coupons only apply to your initial purchase.

If you’re interested in buying wholesale quantities, we offer discounts for orders that meet wholesale minimums. Reach out to our wholesale page to submit a request.

Please reach out immediately after receiving your damaged package and we’ll address your concerns right away.

We don’t currently offer gift wrapping or gift messages. If you’d like to send a gift, we recommend purchasing one of our gift cards instead.

You can reach us anytime through our contact form, and we’ll respond within 24 hours.