Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing our shoes are backed by a 1 year warranty. We will repair or replace any defective parts free of charge.
COMMON QUESTIONS AND ANSWERS
What does the warranty cover?
Our led shoes and parts.
How does the warranty work?
Our warranty covers the battery that powers our led shoes. In the rare event there is an issue with your shoes you can submit a request using our form. You will then be sent instructions to to confirm the the cause of the issue. If we determine that is the case we will send you a replacement part which you can easily insert into your shoes.
Is your worry-free warranty service included with all purchases?
Yes shop safely knowing your purchase is covered by our warranty
Can you refuse a warranty request?
Yes we reserve the right to deny any replacement warranty request where we determine it is an abuse of our policy. Defects that have resulted from improper or unreasonable use or maintenance, accident, excess moisture, or unauthorized tampering, alteration or modification are not covered. There is a one time limit on all warranty request.
How long does a request take?
We will respond to your request within 24-48 hours and once approved a replacement part may takes 7-15 days for delivery.
Where can I submit a warranty request?
You can easily submit your claim using our form by clicking here
. We will follow up with further instructions via email.
This warranty is void if the product is not purchased from an authorized reseller or if you can not furnish proof of purchase from our website or an authorized reseller.
We are committed to customer service and making sure you are happy with your purchase 🙂