Inside each light-up shoe is a battery that powers the lights. If your shoes’ lights are no longer working, the battery may be defective. Our warranty covers replacing that battery so you can easily swap it into your shoes.

In the rare event there’s an issue with your shoes, submit a request using the form above. We’ll send you instructions to confirm the cause of the issue. If we determine the battery is the cause, we’ll send you a replacement part that easily inserts into your shoes.

If one shoe in your pair does not light up after turning it on while the other one does, this typically indicates a battery issue covered under warranty.

Yes, shop safely knowing your purchase is covered by our 1-year warranty.

Yes, we reserve the right to deny any replacement warranty request where we determine it is an abuse of our policy. Defects resulting from improper or unreasonable use or maintenance, accident, excess moisture, or unauthorized tampering, alteration, or modification are not covered. There is a one-time limit on all warranty requests.

We will respond to your request within 24-48 hours, and once approved, a replacement part typically takes 7-15 days for delivery.

Your purchase confirmation email serves as proof of purchase for warranty claims.

If your shoes have a battery defect, submit a warranty request here regardless of how recently you purchased them. For sizing issues or a change of mind, visit our Returns and Exchanges page instead.

In most cases, no—we’ll send you a replacement battery that you can easily insert into your existing shoes at home.

Yes, as long as the shoes were purchased from an authorized reseller and proof of purchase can be provided, the warranty applies regardless of who originally made the purchase.