Below are common questions by our customers. Should you need further help please feel free to contact us using our live chat or contact page and we will be glad to help.
Q: How do I choose the right size?
A: Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes. Example: if you are a size 6.5 select a size 7.
Q: How does the led shoes remote work?
A: Using the remote will allow you to change the light colors and modes without having to use the manual button located inside the shoes.
Q: Are led shoes waterproof?
A: We recommend not submerging your shoes in water as this may damage the lights in the shoes.
Q: Where are you located?
A: We are located in New York City.
Q: Where do you ship from?
A: Our warehouses are located across the United States and Hong Kong. Depending on the shipping destination and availability of your item we ship from different places but shipping time does not change.
Q: What companies do you use for shipping?
A: All packages are delivered via DHL Express
Q: How long is your processing time?
A: Please allow 24-72 hours for us to pack and inspect your order. We ship Monday – Friday.
Q: What is your returns policy?
A: If you would like to exchange your shoes for another size we will be happy to help you. If you find a fault with the shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.
Q: How do I request an exchange?
A: Please use our exchange form to submit your request.
Q: What is your 365 day warranty?
A: Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 1 year warranty. Warranty is effective on the date of purchase and covers our led shoes batteries. If you are having issues you may submit a request using our exchange form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
Q: Is your website secure?
A: Your payment is protected by Paypal and SSL encryption.
Q: What payment methods do you accept?
A: We accept all credit cards and Paypal.
Did this answer all of your questions? If not, then please feel free to contact us using our live chat or contact page and we will be glad to help.
