Below are common questions by our customers. Should you need further help please feel free to contact us using our live chat or contact page and we will be glad to help.
Q: How do I choose the right size?
A: Please guide yourself by the size chart according to your foot length. it’s recommended to order the next size up if you are in between sizes. Example: if you are a size 6.5 select a size 7.
Q: How does the led shoes remote work?
A: Using the remote will allow you to change the light colors and modes without having to use the manual button located inside the shoes.
Q: Are led shoes waterproof?
A: We recommend not submerging your shoes in water as this may damage the lights in the shoes.
Q: Where are you located?
A: We are located in New York City.
Q: Where do you ship from?
A: Our warehouses are located across the United States and Hong Kong. Depending on the shipping destination and availability of your item we ship from different places but shipping time does not change.
Q: What companies do you use for shipping?
A: All packages are delivered via DHL Express
Q: How long is your processing time?
A: Please allow 24-72 hours for us to pack and inspect your order. We ship Monday – Friday.
Q: What is your returns policy?
A: If you would like to exchange your shoes for another size we will be happy to help you. If you find a fault with the shoes, then please contact us and let us know. We strive for every customer to be happy with their purchase.
Q: How do I request an exchange?
A: Please use our exchange form to submit your request.
Q: What is your 365 day warranty?
A: Bright LED Shoes is committed to providing our customers with high quality products. Shop safely and secure knowing all of our light up shoes batteries come backed by a 1 year warranty. Warranty is effective on the date of purchase and covers our led shoes batteries. If you are having issues you may submit a request using our exchange form. You will then be sent instructions to test your shoes to confirm the battery is the cause of the issue. If we determine that is the cause we will send you a replacement battery which you can easily insert into your shoes.
Q: Is your website secure?
A: Your payment is protected by Paypal and SSL encryption.
Q: What payment methods do you accept?
A: We accept all credit cards and Paypal.
Did this answer all of your questions? If not, then please feel free to contact us using our live chat or contact page and we will be glad to help.
Dominick Taylor –
VERIFIED BUYERawesome shoes thanks for shipping fast and quality 5 stars
Jaylin Andrade –
VERIFIED BUYERAmazing quality. Battery lasts a long time!!!! Cant beat the price! My daughter loves them
Jazlene Robbins –
VERIFIED BUYERThe shipping was fast and the product came as described
Aaliyah Cameron –
VERIFIED BUYERMy son loves his shoes, fits perfect
Charlotte Davies –
VERIFIED BUYERVery happy with my purchase and shipping was fast. Thank you
Lilly Reyes –
VERIFIED BUYERFaster than expected. Great condition! Sparkly, silver shoestrings! Already charged. Recommend buying the next size up.
Asher Shepard –
VERIFIED BUYERMy son is IN LOVE with these sneakers. They are perfect, this seller is trustworthy and fast. They glow all kinds of colors and different modes. Amazing sneakers. My son is size 5 and a half so i ordered 6 and they fit perfectly.
Ellie Vaughn –
VERIFIED BUYERdaughter loves them thanks
Eva Alvarado –
VERIFIED BUYERExcellent came fast and a good price won 5 stars
Jay Bates –
VERIFIED BUYERVery satisfied, color and quality were better than the picture. Tracking shipment was confusing but came in two days. Heather from customer service responded quickly when I asked about shipment.
Francis Gallegos –
VERIFIED BUYERThank you !! Excellent product !! Good service !!! I recommend to everyone!!
Francesca Juarez –
VERIFIED BUYERgreat thanks will order more
Kennedi Branch –
VERIFIED BUYERLove the Shoes they are very comfortable and have support, color is just what I was looking for, have gotten a lot of compliments!